Fresh Casino Terms and Conditions

Welcome to Fresh Casino. These Terms and Conditions govern your use of our website, mobile applications and all services we provide, including our casino games, sportsbook and promotional offers. By creating an account or using any part of our platform, you confirm that you have read, understood and agreed to be bound by these terms. If you do not agree with any part of this document, we ask that you refrain from using our services.

Who We Are and How We Are Regulated

At Fresh Casino, we are operated by GALAKTIKA N.V., a company registered at Scharlooweg 39, Willemstad, Curaçao, under registration number 140803. Our payment processing is managed by Unionstar Limited, registration number HE 356131, located at Agias Fylaxeos & Zinonos Rossidi 2, 1st Floor, 3082 Limassol, Cyprus, which operates as a subsidiary of GALAKTIKA N.V. We hold a valid licence issued by the Curaçao Gaming Authority, licence number OGL/2024/169/0146, granted on 28 October 2024, and we operate in accordance with the laws of Curaçao. These terms originally came into effect on 1 March 2018 and were last updated on 24 April 2026. We reserve the right to amend these terms at any time, and continued use of our services after any changes constitutes your acceptance of the revised terms.

Eligibility and Account Registration

Our Fresh Casino platform is intended exclusively for individuals who are at least 18 years of age or the legal age of majority in their jurisdiction, whichever is higher. When you register with Fresh Casino, we require accurate, complete and truthful personal information, including your full name, date of birth and contact details. You may hold only one account with us; duplicate accounts may be closed and any associated funds forfeited.

We do not accept registrations, deposits or real-money bets from residents of the following territories: American Samoa, Armenia, Aruba, Afghanistan, Belarus, the BES islands (Bonaire, Sint Eustatius and Saba), the United Kingdom, Venezuela, the US Virgin Islands, the US Minor Outlying Islands, Georgia, Guadeloupe, Greenland, Guam, Egypt, Zimbabwe, Israel, Jordan, Iraq, Iran, Spain, Yemen, Cyprus, North Korea, the DR Congo, Cote d'Ivoire, China, Cuba, Curaçao, Lebanon, Libya, Mayotte, Macau, Mali, Malta, Martinique, Myanmar, the Netherlands, Nicaragua, Nigeria, the UAE, Oman, Pakistan, the Philippines, Puerto Rico, Réunion, Saint Martin, Syria, Slovakia, Somalia, South Africa, Sudan, Sweden, the United States, France, French Guiana, the Central African Republic and Ethiopia. We at Fresh Casino reserve the right to void deposits and withdrawals if a player has provided misleading location information to circumvent these restrictions.

Identity Verification

• We may request identification documents at any stage of your relationship with us.
• Withdrawals of 1,875 C$ or more trigger a mandatory identification procedure.
• Once your total deposits exceed 3,000 C$, we require full identity verification.
• Once your total deposits exceed 15,000 C$, we may request confirmation of your source of funds.
• Requested documents must be provided within 10 days; failure to comply may result in suspension or permanent closure of your account.

Deposits and Withdrawals

Fresh Casino Canada players can fund their accounts using Visa, Mastercard, Maestro and other credit and debit cards, e-wallets, mobile phone billing and cryptocurrencies. Our 1-Click service allows you to store card details for faster repeat payments. All funds must originate from an account or card registered in your own name; we refuse third-party deposits and confiscate any resulting winnings. We do not accept cash deposits, and deposits are normally credited within seconds.

Our Fresh Casino currencies include CAD on the Canadian locale, as well as select cryptocurrencies. We may apply an additional fee to the exchange rate on most currencies when you deposit or withdraw, and payments in other currencies are considered on an individual basis upon request. The minimum deposit is 20 C$ for casino and sportsbook offers, and 40 C$ for the Daiquiri and Long Island promotions.

Withdrawals are returned to the same instrument used for depositing - card, wallet or phone number - and are available only to verified account holders. Crypto withdrawals are permitted only where the winnings originated from crypto deposits. If a withdrawal exceeds a payment system's ceiling, we pay it in instalments. We may cancel a withdrawal request where your account is unverified, further confirmation is required, a bonus tied to your last deposit remains unwagered, multiple requests are open simultaneously, or your applicable limit has been exceeded.

Withdrawal Limits

• Light, Mild and Classic statuses: 6,000 / 30,000 / 120,000 C$ per 24 hours, 7 days and 30 days respectively.
• Grand, Cool, Intense and Strong statuses: 15,000 / 75,000 / 300,000 C$ across the same periods.
• Elite and Fresh statuses: 22,500 / 112,500 / 675,000 C$ across the same periods.
• Crypto limits equal USD 50,000 / 250,000 / 1,000,000 for every player, regardless of status, provided the deposit and resulting winnings were made in crypto.
• No payout limit for a given period may fall below three times the total deposits made during that period, and jackpot wins are paid in full in a single payment.

We process payouts within 24 hours of your request. Amounts above 1,875 C$ may be held for up to 48 hours for additional verification of gaming transactions. Cash-out time on our side does not exceed 24 hours, although the time for funds to reach your account depends on your bank or payment provider and can take up to five business days.

Bonuses and Promotions

Our Fresh Casino bonus offers are designed to reward both new and existing players. New players who register through the official Fresh Casino platform can claim a four-part welcome package across their first four deposits, totalling up to 300% and 1,500 C$ in bonus funds, plus up to 500 free spins on Mechanical Clover. Each bonus component is subject to 40x wagering, with winnings capped at 10x the bonus amount, while free spin winnings carry a 30x wagering requirement.

To activate certain promotions, you may need to enter a Fresh Casino bonus code or Fresh Casino promo code during registration or in your account's bonus section. Any Fresh Casino no deposit bonus, Fresh Casino no deposit bonus codes, or Fresh Casino activation code offered from time to time will carry its own specific terms, which we will communicate clearly at the time of the offer. We do not permit withdrawal requests while unwagered bonuses or active free spins remain on your balance.

We at Fresh Casino also operate a sportsbook welcome chain of 150%, 100% and 50% across the first three deposits, a Sports Reload Bonus, Accumulator Bonus, Accumulator Cashback and weekly Cashback on Sports. Additional recurring promotions include the Daiquiri Free Spins offer, the Long Island bonus, Fresh Mix, and a rotating calendar of tournaments and lotteries such as Lucky Ticket, Need for Spin and Bounty Deluxe. Deposit wagering rules require deposits made outside restricted regions to be wagered 1x in casino games or sports bets before withdrawal; bonus bets do not count toward this requirement, and lost deposits are not subject to wagering. We reserve the right to cancel a withdrawal or withhold a 10% commission if you request payment before completing wagering, and we may adjust wagering conditions if risk-free betting strategies are detected.

Our FreshCoins Loyalty Programme

Choose Fresh Casino - we're here to reward your loyalty through our FreshCoins programme. You earn one FreshCoin for every 20 C$ deposited, and every player begins at Light status. As you accumulate coins, you progress through Mild, Classic, Grand, Cool, Intense, Strong, Elite and Fresh tiers, each unlocking higher withdrawal limits, exclusive offers, a birthday gift and, from Intense status upward, a dedicated personal manager. Coins can be converted into cash or free spins on selected slots.

Games and Fair Play

Our Fresh Casino library features more than 1,000 slots and thousands of titles overall from leading providers, including Pragmatic Play, Play'n GO, Microgaming, Playtech, Betsoft Gaming, Yggdrasil, Evolution and Pragmatic Play Live for live dealer games. Slot RTPs are stated to exceed 96%. We offer blackjack, roulette, baccarat, craps, video poker, scratch cards, progressive jackpots and a range of live casino games. All games are provided under licence, and outcomes are determined by certified random number generators or live dealers.

Access, Security and Mobile Play

You can access Fresh Casino login securely from desktop, mobile browsers, or our dedicated iOS and Android apps, giving you casino Fresh access wherever you are. We are committed to protecting your account through encryption and verification protocols, and you are responsible for keeping your login credentials confidential. Our official Fresh Casino mobile experience mirrors the desktop site, allowing seamless play across devices.

Limitation of Liability and Account Suspension

We are not liable for losses arising from your use of our services except where required by applicable law. We reserve the right to suspend or close any account suspected of fraud, collusion, abuse of bonus terms, or breach of these Terms and Conditions. Our Fresh Casino team may also request additional information at any time to verify compliance with our policies.

Contact Us

If you have questions about these terms, our promotions, or your account, our support team is available 24/7 via live chat, email at help-fresh@support.win or support@fresh.casino, Telegram, WhatsApp, Instagram and X. We are here to help you enjoy a safe and rewarding experience with us.