Fresh Privacy Policy

We at Fresh Casino take your privacy seriously and are fully committed to protecting the personal data you share with us. This Privacy Policy explains how we collect, use, store and safeguard your information when you visit our website, create an account, or use our services, including the official Fresh Casino mobile platform. By registering with Fresh, using the Fresh Casino login page, or otherwise accessing our site, you agree to the practices described below.

Who We Are

Fresh Casino is operated by GALAKTIKA N.V., a company registered at Scharlooweg 39, Willemstad, Curaçao, under registration number 140803. Payment processing for our platform is handled by Unionstar Limited, registration number HE 356131, based in Limassol, Cyprus, a subsidiary of GALAKTIKA N.V. We operate under a licence issued by the Curaçao Gaming Authority, licence no. OGL/2024/169/0146, issued 28 October 2024, and our operations are subject to Curaçao law. We are the data controller responsible for the personal information collected through our website and services.

Information We Collect

When you interact with Fresh Casino, whether by browsing our site, registering an account, requesting a Fresh Casino bonus code, or making a deposit, we may collect several categories of personal data.

Information You Provide Directly

• We collect your full name, date of birth, email address, phone number and residential address when you register.
• We gather identity verification documents such as government-issued ID, proof of address and payment confirmation when required by our compliance procedures.
• We record payment details, including card information or e-wallet credentials, when you deposit or withdraw funds.
• We store communications you send us through live chat, email, Telegram, WhatsApp or social media channels.

Information We Collect Automatically

• We log your IP address, browser type, device information and operating system when you access our platform, including through the Fresh Casino mobile app.
• We track your gaming activity, including games played, wagers placed, bonuses claimed and session duration, to operate our loyalty programme and detect irregular play.
• We use cookies and similar technologies to recognise returning visitors and remember your preferences.
• We record login timestamps and activity related to your use of the Fresh Casino login credentials.

How We Use Your Data

We use the information we collect for a variety of legitimate business purposes connected to running Fresh Casino safely and efficiently.

• We use your data to verify your identity, confirm your age, and ensure you are not accessing our services from a restricted territory.
• We process your information to manage deposits, withdrawals, and to apply any fresh casino no deposit bonus, promo code, or activation code you redeem.
• We analyse your activity to personalise offers, including welcome packages, free spins, and FreshCoins loyalty rewards.
• We use your contact details to send account notifications, security alerts, and, where you have consented, marketing communications about new promotions.
• We rely on your data to comply with anti-money laundering obligations, responsible gambling checks, and requests from regulatory authorities.
• We use aggregated and anonymised data to improve our website, mobile applications, and game offerings.

Legal Basis for Processing

We process your personal data on several legal grounds, including your consent when you register an account, the necessity of processing to perform our contract with you, our legitimate interests in preventing fraud and securing our platform, and our obligation to comply with licensing and anti-money laundering laws applicable to Fresh Casino.

Sharing Your Information

We do not sell your personal data. However, we may share your information with trusted third parties in the following circumstances.

• We share payment data with Unionstar Limited and other payment processors to complete deposits and withdrawals.
• We disclose information to identity verification providers when confirming your documents during our KYC procedures.
• We provide data to regulatory bodies, including the Curaçao Gaming Authority, when legally required.
• We work with software providers such as Pragmatic Play, Evolution, NetEnt and others to deliver our game library, and limited technical data may be exchanged to ensure fair play.
• We may share information with law enforcement agencies where we suspect fraud, money laundering or other illegal activity.

Cookies and Tracking Technologies

We use cookies across our website to enhance your browsing experience, remember your login session, and understand how visitors use our platform. Cookies allow us to keep you signed in after a Fresh Casino login, tailor promotional content, and measure the effectiveness of our marketing campaigns. You can manage cookie preferences through your browser settings, though disabling certain cookies may limit some site functionality.

Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period afterward to meet our legal, accounting and regulatory obligations. Financial records, verification documents and transaction histories are typically kept for several years after account closure, in line with Curaçao licensing requirements and anti-money laundering regulations.

Data Security

We employ industry-standard security measures, including encryption, secure servers and restricted internal access, to protect your data from unauthorised access, alteration or disclosure. While we take every reasonable precaution, no method of electronic transmission or storage is completely secure, and we encourage you to use strong passwords and safeguard your login credentials.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data held by Fresh Casino.

• You may request access to the personal information we hold about you.
• You may ask us to correct inaccurate or incomplete data.
• You may request deletion of your data, subject to our legal retention obligations.
• You may withdraw consent for marketing communications at any time.
• You may object to certain types of processing, such as profiling for promotional purposes.

To exercise any of these rights, you can contact our support team via live chat, available 24/7, or by emailing help-fresh@support.win or support@fresh.casino.

Restricted Territories

We do not knowingly collect or process personal data from individuals located in restricted countries, including the United States, the United Kingdom, France and several other jurisdictions listed in our terms. If we discover that an account has been opened using misleading location details, we reserve the right to suspend the account and void associated deposits and withdrawals.

Children's Privacy

Our services are intended exclusively for individuals who have reached the legal gambling age in their jurisdiction. We do not knowingly collect personal data from minors, and any account found to belong to an underage individual will be closed immediately, with funds handled according to our terms and conditions.

Third-Party Links

Our website may contain links to third-party sites, including payment providers and affiliate partners. We are not responsible for the privacy practices of these external sites, and we encourage you to review their respective privacy policies before submitting any personal information.

Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we will notify you through our website or via email. We encourage you to review this policy regularly to stay informed about how we protect your data at Fresh Casino.

Contact Us

If you have questions about this Privacy Policy or how we handle your personal information, please reach out to our support team through live chat, available around the clock, or contact us directly at help-fresh@support.win or support@fresh.casino. We are also reachable via Telegram, WhatsApp, Instagram and X for your convenience.